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We do our best to ensure all of our customers enjoy a happy shopping experience with Football Planet, however occasionally you may need to return an item.

Items can be returned for in-store Football Planet Credit or a cash refund free of charge provided:

  • The item you wish to return is returned within 14 days of delivery
  • The item you wish to return is in a re-sellable condition


After the Free Returns 14 day period is over, you are most welcome to return your items to our returns address:

Unit 41
The Yard
1 Plantation Road
Auckland Park

Note: All products can be exchanged or refunded if they are faulty, not fit for their intended purpose or do not match the description.

We aim to get your refund to you as soon as possible.

A proof of payment E-mail will be sent to you notifying you of the refund.

The money is refunded to you using the same method used by you to pay for your purchase.

If you return your goods because you believe the goods are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time.

Goods returned by you due to a defect, will be refunded in full, including a refund of delivery charges, or exchanged if an exchange is available.

Please include the below details when returning a defective product:

  • Your order number
  • Product name
  • Details of the fault
  • If you would prefer a refund or replacement


If the item you ordered is out of stock, please allow an additional 6-12 working days for us to receive your item from our supplier. You will be notified by a Football Planet representative should this happen.

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